Hashtag Mattress LLC warrants that its mattresses will be free from defects due to faulty workmanship and/or materials for a period of 20 years. This prorated limited warranty is valid only to the original purchaser for personal consumer use and is void upon any resale, new or used. Original proof of purchase is required for a warranty claim.
Mattresses and mattress covers replaced under warranty will be the same as the original mattress purchased, with exception given for changes in style and/or discontinued products, which then Hashtag Mattress LLC will at its sole discretion provide a comparable replacement.
If your Hashtag Mattress is deemed defective during the warranty period, we will replace your mattress and/or mattress cover according to the following prorated schedule:
For the first three years following the date of delivery, we will replace your mattress outright, free-of-charge. For years 4-6, we will replace your mattress for 35% of the original purchase price with a $99 shipping fee. For years 7-20, we will replace your mattress for 50% of the original purchase price with a $99 shipping fee. You keep your original mattress, unless you request removal of your original mattress at time of warranty claim, which we will then charge a $99 removal fee. If the mattress is deemed defective due to the cover alone, we will for the entire 20-year warranty period ship a replacement cover free-of-charge.
Mattresses are covered by warranty only if they are used on a foundation or adjustable base sufficiently supportive to remain flat and firm under the load of the mattress and its users continuously from the date of delivery until the warranty claim; otherwise the warranty is void. If you are using a metal frame for mattress sizes queen or larger, the foundation must be supported by a frame which has 5 or more legs, including a vertical center support; otherwise the warranty is void.
Under continuous proper use, this limited warranty applies to the following defects:
(ii) Materials of the mattress crack or split during normal use and proper handling.
Warranty is void if the mattress has been abused or damaged; this includes but is not limited to burns, tears, stains, cuts and liquid damages.
Warranty does not cover normal indentations that result from the mattress adapting to your body shape or comfort preference.
The warranty for the replaced mattress and/or mattress cover remains from the original purchase date and not from the date of the replacement.
Limitation on Liability: IN NO EVENT WILL HASHTAG MATTRESS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF THE MATTRESS BY YOU OR ANY THIRD PARTY. REPLACEMENT OF THE MATTRESS AS SET FORTH IN THIS AGREEMENT SHALL BE THE SOLE REMEDY FOR BREACH OF THIS WARRANTY.
To contact Hashtag Mattress for warranty issues, please email us at contactus@hashtagmattress.